If the technician gets to the house and nobody answers the door, you will be contacted by phone call, text message and email. In case you fail to answer, the technician will wait 20 minutes at the door. If we don’t hear back from you, the technician will then take a picture of the door as proof of attendance and proceed to the next client. In that case the job will be tagged as completed and we will not be able to reschedule or refund you for the call out/labour fee. *In case you are booking an appointment for someone else such as tenant, elderly and/or a special person, please reply to this email now with the person's phone number in case you didn’t include it in the booking form, you should let us know at least 48 hours before the appointment.